Cadalys shares what areas payers and providers should focus on to prepare for the financial implications of the recently passed No Surprises Act. Check out the full article below featured in Healthcare Business Today or view it on the publication web site here.

By Hamp Hampton, Chief Revenue Officer at Cadalys

Consumer advocates are touting the No Surprises Act, which went into effect on January 1 and bans most unexpected medical charges from out-of-network providers. But the reaction to the added pressure this will put on payers and providers has been considerably less enthusiastic.

Under the law, both payers and providers are facing increased costs. Payers will be required to cover services provided by non-network providers at an in-network level, while providers are prohibited from charging the member for fees in excess of the network rates. And the administrative costs on both sides are expected to skyrocket.

Native IT Service Management (ITSM) delivers a unified employee service and support experience on the Salesforce® platform. Read the full press release...

Cadalys’ Service Management solution drives technology-driven future of work strategies to empower Valet Living’s associates

January 25, 2022 - San Fransisco, CA - Cadalys a provider of purpose-built apps for the Salesforce platform, today announced that Valet Living, a nationally recognized full-service amenities provider to the multifamily housing industry, has selected its Service Management solution to power anywhere, anytime service and support for technology and tools used by internal associates working onsite, remote or hybrid.

Cadalys is featured in the recent CIO Dive feature, where we highlight the role of a centralized tech stack as a competitive differentiator for companies looking to hire and retain top talent this year as one of the 5 trends shaping enterprise SaaS use in 2022.

The article features expert insights from technology leaders on how companies software buying decisions are changing as more line-of-business managers adopt tools outside of the CIO's purview and businesses rethink their must-haves in 2022.

Explore our perspective on why "top talent is going to look for places to work where they can be successful" along with other industry predictions on the future of work - check out the full article here.

Read an excerpt from Cadalys CEO, Marc Friedman, below from the piece:

SaaS: the secret talent tool

C-suite members list access to talent among their top concerns for 2022, and SaaS tools could play a role in their response strategy.

"Top talent is going to look for places to work where they can be successful," said Marc Friedman, CEO of Cadalys. Entering the market as hot commodity, technologists will judge competing offers by looking at what companies can do to improve their efficiency — including what type of software they'll have access to and how well designed the tech stack is.

Cadalys is featured in a recent Human Resources Executive article about how HR leaders will need to adopt technology in new ways to face continuing challenges with hybrid work, vaccine mandates and the talent acquisition and retention challenges.

Find an excerpt below of Cadalys CEO Marc Friedman's insights on the role of employee onboarding in an increasingly hybrid work landscape, and read the full article on the Human Resources Executive web site.

High-touch employee onboarding will also become increasingly important thanks to 2022 being a job hunter’s market and the proliferation of remote workforces, says Marc Friedman, CEO and founder of Cadalys, a Salesforce app provider.

“Remote employees can’t just lean over the cubicle to ask a colleague a question, so there is a greater need to achieve the kind of self-sufficiency faster that comes with world-class onboarding,” he says, adding that insufficient onboarding can cost a company up to one-third of an employee’s first-year salary in the form of lost productivity and increased attrition.

Explore how Cadalys' EngageIQ suite enables modern companies to deliver a frictionless experience across the employee, customer and partner lifecycle on a unified platform. From providing personalized onboarding and reboarding processes, to offering predictive search and intuitive help options to enabling seamless service management and delivery, the EngageIQ suite of apps brings anytime, anywhere access to keep users informed, connected and productive in an all-digital world.

Cadalys is honored to be named the 2021 Salesforce Partner Innovation Award winner for Healthcare & Life Sciences, recognizing our transformative work with a global healthcare services company.

Cadalys announced that it has helped a global health services company transform its business by empowering the client to deliver consistent care management and utilization management processes globally, giving clinicians, care managers and reviewers access to research questionnaires, evidence-based guidelines, and automated workflows in a single pane of glass with the CarelQ solution for Salesforce Health Cloud.

For this innovative work, Cadalys has been named a recipient of the Salesforce Partner Innovation Award in Healthcare and Life Sciences. Cadalys was selected for its successful collaboration with a Fortune 500-ranked global health services company, to support interoperability, increase clinical efficiency and improve member outcomes. By consolidating and unifying clinical content and member data, they have standardized and streamlined 100% of care plans and 100% of prior authorizations (the most costly, time-consuming administrative transaction for providers according to the Council for Affordable Quality Healthcare (CAQH)).

Cadalys and Salesforce recently shared trends and insights with an audience of healthcare executives in a featured keynote session at the NG Healthcare Digital Summit event.

Check out a rebroadcast of the session featuring Dr. Sindhu Pandit, a clinical leader on the Healthcare & Life Sciences at Salesforce and Hamp Hampton, CRO of Cadalys. Learn about innovative strategies for three key areas impacting payers and providers in the modern healthcare landscape: behavioral health, telehealth and prior authorization processes.

Cadalys announces updates to CareIQ Suite on Salesforce AppExchange to support interoperability & clinical decision support.

The CareIQ Winter '22 product release offers several key enhancements to offer health payers and providers new ways to address technology challenges impacting their ability to deliver access to timely, quality care for members and patients.

At the core of CareIQ’s Winter ‘22 release is an integrated content engine that fully embeds evidence-based guidelines and medical coverage policies into automated workflows for highly efficient care planning and utilization management. By consolidating and unifying previously siloed content sources, CareIQ’s Winter ’22 release supports the move toward interoperability by standardizing data access and removing much of the grunt work and guesswork inherent in costly areas like prior authorization.

Built on the Salesforce Platform, CareIQ is currently available on AppExchange at https://appexchange.salesforce.com/appxListingDetail?listingId=a0N3A00000FYEVEUA5.

Hear Cadalys discuss the challenges faced by health payers in efficiently making clinical decisions with outdated, legacy technology and limited access to actionable data.

Cadalys co-presented a feature session at this year's reimagined Dreamforce 2021 event alongside Dr. Jose Quesada, VP Global Healthcare for Salesforce, titled "Improving Care with Intelligent Utilization Management". In the session, we discuss why legacy tech is not equipped to handle the present, much less the next normal, and highlight key areas where payers can thrive in the evolving landscape health plans are facing.

Watch the session on-demand on the Salesforce+ streaming channel, and learn how our CareIQ solution suite for Salesforce Health Cloud is empowering payers to transform mission-critical areas like prior authorization with pre-built utilization management workflows that streamline and standardize previously inefficient, time consuming processes.

CareIQ Utilization Management delivers seamless evidence-based decision support for clinical review processes:

Pre-Built Automation For: Prior Authorization, Medical Director Review, Concurrent Review, Appeals/Grievances, Complaints & Claims Adjudication

Custom Curation of Medical Coverage Policies to structure and streamline clinical reviews including National Coverage Determinations (NCDs) and Local Coverage Policies (LCDs) to support Medicare and Medicaid determinations

Cadalys offers a fresh perspective on how technology can facilitate tighter collaboration between payers and providers in meeting critical behavioral health needs of members and patients.

Read our feature in Behavioral Healthcare Executive to learn more about strategies to adapt to increased demand for behavioral health services, and how progressive health plans and provider systems are adopting innovative strategies to deliver a whole person approach that considers comorbidities as part of care management and utilization management transformation.

Our CareIQ solution was purpose-built to handle the most complex use cases, with a seamless integration to evidence-based guidelines and assessment data like PHQ-9 for common mental disorders, GAD-7 screening for anxiety, CIWA for alcohol withdrawal, and COWS for opiate withdrawal.

Explore how CareIQ delivers unified care management and utilization management workflows that streamline payers and providers' ability to deliver access to appropriate, timely and compliant care for behavioral health.

Seamless, Intelligent Cloud-Based Solutions Delivered on the World’s Most Powerful Platform

Cadalys is excited to sponsor this year's HIMSS 2021 Global Health Conference & Exhibition, August 9 - 13 in Las Vegas. HIMSS21 is the can't miss health information and technology event of the year, where professionals connect for education, innovation and collaboration.

As we gather in-person for the first time this year, we invite you to join us at Cadalys Booth #1724 in the Sands Expo Hall to see live demos of our CareIQ solutions for Care Management, Utilization Management, Triage and Behavioral Health.

Visit our sessions at the Customer Success Theater in Salesforce Booth 2216 to hear how we extend the power of Health Cloud to drive transformation and change:

• Tuesday, August 10, 11 - 11:30 am PT: "How Cadalys and Health Cloud Are Transforming Cigna's Clinical Workflows"

• Wednesday, August 11, 10 - 10:30 am PT: "How Cigna Improves Care Delivery & Reduces Costs With Intelligent Utilization Management"

Cadalys will also join other leading healthcare market leaders Elsevier, Infermedica and PwC to bring custom curated VIP networking events to attendees to further this year's theme of "Be The Change".

If you missed the NG Healthcare Digital Summit in June, check out a rebroadcast of the featured keynote session, ‘A Blueprint for Integrated Health Transformation’.

Session Synopsis: One of the biggest challenges to both payers and providers is to break down information silos and get a 360 patient view. In this session we will show you a case study of how to utilize technology to become more effective at ensuring your members get the appropriate care.

Watch the full rebroadcast video below:

Join Cadalys for a feature keynote session on June 22, and network virtually with executives across the payer and provider landscape in panels and interactive discussions.

The NG Healthcare Digital Summit brings together an audience of 80+ senior healthcare leaders focused on tackling business-critical challenges and leveraging disruptive technology to drive the industry forward collaboratively.

Collectively we will be discussing the following challenges, as well as the lasting impact of COVID-19 on the industry:

· Engaging Customer/Patient Expectations- Delivering on Demand

· Regulation and Governance During Disruption

· Data- Driven Healthcare Innovation

· Digital Transformation and Interoperability

· Population Health: Access and Intervention

Apply to attend or contact us to learn more about how we're helping to shape the future of digital health with CareIQ.

Cadalys was selected as one of the Top 10 Most Promising Salesforce Solution Providers by CIOReview Magazine, highlighting companies in the ecosystem who are innovating and delivering unique value to customers with purpose-built solutions that address pressing business challenges.

An excerpt from the article states, "Keeping the rapid transformations in the realm of Salesforce in mind, CIOReview has compiled a list of the most promising Salesforce companies. With several innovative technological capabilities and success stories up their sleeves, these selected organizations are continually proving their mettle in Salesforce."

Read the full Cadalys feature on the CIOReview web site, or download the article PDF.

A Virtual Experience Dedicated to the Blue Cross Blue Shield Community

Cadalys will join our colleagues at Salesforce, Geneia and Horizon Blue Cross Blue Shield for an action-packed day of learning and networking with peers and industry experts to discuss the latest innovations and trends in transformation, interoperability, and improving member outcomes.

The symposium will showcase the latest Salesforce conversations on future proofing your business for an evolving marketplace. You’ll learn what’s next for the Salesforce and BCBS partnership, how to unlock value with ISV partners like Cadalys, and connect with peers during dynamic breakout sessions.

Topics for the live virtual event include:

• Digital Transformation and Interoperability
• Enhancing the Member Experience
• Digitizing and Optimizing Shop and Enroll experience
• Improving Member Outcomes with Partners
• Break out sessions to connect and collaborate with leaders in the Blues Community
• Salesforce Industries Vision (Road Map)
• Thriving in the 2021 Marketplace

Register now to get your BCBS Digital Innovation Symposium viewing party kit, and spend the virtual day together in style!

Combined capabilities offer critical out-of-the-box decision support and predictive analytics for health payers

January 7, 2021 - SAN FRANCISCO - Cadalys Inc, a provider of mission-critical healthcare and employee engagement apps for the enterprise, and Geneia LLC, a healthcare analytic solutions and services company that is simplifying the transition to value-based care, are partnering to provide holistic population health management solutions built on Salesforce Health Cloud. Geneia’s deep clinical experience and data science around population health, coupled with Cadalys’ CareIQ technology informed by MCG evidence-based care guidelines, deliver powerful, data-driven decision-making for health payers on Salesforce Health Cloud.

The combination of Cadalys and Geneia’s and Health Cloud capabilities can create a cost-effective and nimble way for healthcare payers to empower their teams with data and accelerate value in four key areas:

1. Out-of-the-box analytics, predictive models and dashboards available from the digital front door of member services all the way through to the clinical team in care management
2. Holistic workflow-driven utilization management/case management and population health approach
3. Pre-configured support for NCQA accreditation under the new population health standards
4. Automated, rules-based workflows to streamline critical processes like prior authorizations, care planning and social determinants of health

Read the full press release to learn about Cadalys' latest addition to the Salesforce AppExchange, delivering expanded capabilities for the reimagined Work.com.

Cadalys, Inc. Announces Onboarding & Reboarding App on Salesforce AppExchange, Extending the Power of Work.com

Cadalys’ All Aboard app is part of a suite of purpose-built solutions designed to help customers reopen workplaces and empower employees to adapt to a work-from-anywhere world.

San Francisco, March 4, 2020 — Cadalys, Inc. today announced it has launched All Aboard for Work.com on Salesforce AppExchange, empowering customers to onboard, reboard, transfer and offboard employees from anywhere on a unified platform. Cadalys has a long history of bringing apps to the Salesforce ecosystem that can accelerate value and enrich user experience by extending Salesforce’s reach and functionality. Cadalys designed All Aboard with guidance and support from Salesforce subject matter experts as part of the Salesforce Work.com Accelerate Build program, an exclusive cohort of independent software vendor (ISV) partners chosen to develop solutions for Work.com that help businesses build trust and stay resilient during the COVID-19 crisis and beyond. All Aboard is available on the Salesforce platform and provides additional capabilities for customers using Work.com.

Read the full press release to learn about our continued expansion on Salesforce AppExchange with native ITSM built on the world's most powerful platform.

Cadalys, Inc. Announces Native ITSM Solution on Salesforce AppExchange, the World’s Leading Enterprise Cloud Marketplace

Cadalys Service Management offers customers a way to apply ITIL® best practice standards to service delivery for employees, customers and partners, anywhere in the world

San Francisco, February 17, 2021 — Cadalys, Inc. today announced it has launched a native ITSM (IT Service Management) application on Salesforce AppExchange, empowering customers to adopt and actualize the ITIL® framework to deliver services and support for employees, customers and partners on a single platform.

Built entirely on the Salesforce platform, Cadalys Service Management is currently available on AppExchange: https://bit.ly/CSM-ITSM.

Cadalys Service Management’s ITSM Capabilities Deliver a Fully Unified, ITIL-Informed Service Experience

Our new world-class onboarding app for employees, customers and partners is now available on AppExchange as an extension of the reimagined Work.com to help teams be productive from anywhere.

Cadalys All Aboard is the latest addition to our suite of hyper-relevant employee engagement apps, delivering unified onboarding, reboarding, transfer and offboarding capabilities to drive a culture of trust, collaboration and growth for the workplace of today and tomorrow.

As part of the Salesforce Accelerate Work.com Build Trail, Cadalys worked with Salesforce to design All Aboard specifically for the reimagined Work.com platform. For companies using Work.com, All Aboard works seamlessly with the Employee functionality and the Command Center to provide real-time status on re-opening and re-boarding.

For more information, visit the All Aboard listing on Salesforce AppExchange, or contact us to request a demo.

Cadalys was joined by Northwest Farm Credit Services for a session on employee and customer engagement at the virtual Dreamforce To You event.

Check out a rebroadcast of the session below to learn how you can integrate service operations seamlessly on Salesforce with native ITSM informed by the ITIL® best practice framework. Clay Morscheck, VP of Technology for Northwest Farm Credit Services, a 4-time winner of the Gallup Exceptional Workplace Award (which recognizes only 38 companies worldwide for excellence in employee and customer engagement) shares how his company launched their service desk with a simplified approach that accelerates speed-to-market, and drives ease-of-use, scalability and flexibility.

CareIQ has provided this COVID-19 specific version of our Triage and UM solutions during the pandemic to help companies manage chaos and prioritize resources accordingly.

The COVID-19 pandemic is serious.

The risk of overwhelming the US Healthcare system is alarming, with only 2.8 hospital beds per 1,000 citizens. With approximately 68% of beds being occupied at any given time, this leaves only 300k beds for 330 million people. It is critical to ensure hospital and ED admissions are being done on a strict medical necessity basis. Our workflows driven from evidence-based guidelines will help manage these scarce resources.

CareIQ Triage is an AI-based Symptom Triage wizard and chatbot to identify likely causes of symptoms and provide the next best action guidance plus the level of emergency, so the user knows whether they need to consult a medical professional, visit the Emergency Department or manage the condition at home.

The COVID-19 version is specifically meant for Triaging possible COVID-19 patients and will provide a Triage Level (i.e. Your symptoms are very serious...) and a Next Best Action (i.e. Consult PCP vs ED #)

Coupled with MCG medical necessity guidelines, your call center and clinical staff are able to proactively manage utilization resources, authorizations and help prevent the healthcare system from becoming overwhelmed.

See how Cadalys Service Management delivers out-of-the-box ITIL workflows for a fully unified help desk experience that works seamlessly with Salesforce.

Cadalys and SunBridge Partners announce a strategic alliance to bring employee engagement solutions to Japan and South Korea.

CareIQ was recently featured as one of Salesforce's "8 Tools To Help Businesses on Their Road To Digital Transformation" in the new all-digital, work-from-anywhere landscape.

Cadalys presented on a panel alongside Dr. Jose Quesada, VP Global Healthcare at Salesforce, Kevin Riley, SVP & GM for Health and Life Sciences at Salesforce, and featured guest customer, Humana.

View an on-demand broadcast of the industry episode, “How Health Plans Can Improve Operational Agility With a Unified Platform”.

Cadalys is one of just 9 partners featured in the latest Salesforce Accelerate Cohort designed to extend the Work.com platform for the workplace of today and tomorrow.

Cadalys and Geneia join Salesforce to discuss how health plans can improve operational agility and outcomes with a unified platform in a featured episode at the HLS Industry Summit.

Cadalys is a premier sponsor at the exclusive NG Virtual Healthcare Summit, bringing together leaders in digital health and transformation for executive discussions on the most relevant topics impacting today's healthcare ecosystem.

We’re excited to sponsor HLTH VRTL 2020! HLTH VRTL will bring together leaders from across the health ecosystem to help solve some of the industry’s largest problems and to bring to life some of the most promising opportunities to improve health.

Free tickets are available for qualified hosted buyers on the HLTH website.

You may be hunting around AppExchange seeking the right app to extend Salesforce, or solve that nagging challenge. But did you know AppExchange isn’t just apps? It’s an ecosystem of 5,000 ready-to-install solutions including apps, components, Bolt solutions, Lightning data and Flow solutions. All solutions are prescreened by Salesforce to reduce risk so you and your teams can start using it faster. In addition, AppExchange gives you access to 70K+ peer reviews and lets you tap into our partners’ industry expertise that they are sharing through the Salesforce platform. To date, customers have installed over six million solutions.

There are tons of ready to install, no code and low code solutions that live on AppExchange. Apps, components, Bolt solutions, Lightning data and Flow solutions are all available, so let’s look at these in more detail.

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Looking for ways to help your retail business thrive? Jumpstart your search with the newest app guide covering retail apps on AppExchange. It’s a quick read, filled with recommendations for AppExchange apps that solve common challenges in the retail industry.

To highlight, here’s a look at the apps featured in this guide. Get ready to shop ‘til you drop.

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Looking for ways to help your retail business thrive? Jumpstart your search with the newest app guide covering retail apps on AppExchange. It’s a quick read, filled with recommendations for AppExchange apps that solve common challenges in the retail industry.

To highlight, here’s a look at the apps featured in this guide. Get ready to shop ‘til you drop.

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